Mumbai: In parallel with the signing of national service agreements with some industry players, GDC Technology has made a similar arrangement with Christie Digital Systems USA, Inc. to expand its servicing network throughout the US.
Under the agreement, Christie will provide a range of services to GDC’s customers such as product installation, maintenance and service support.
GDC has conducted extensive training programs for Christie technical staff in preparation for this cooperation. One of the important services to be provided by Christie on behalf of GDC is the remote monitoring of GDC servers at the customer site via Simple Network Management Protocol (SNMP); this is to ensure prompt corrective measures in the event of any abnormality. Through its world’s second largest installed base, GDC has acquired extensive technical knowledge and experience required to train engineers for servicing its products. GDC’s service training program provides engineers hands-on training including everything from site survey and installation to service, troubleshooting and maintenance. GDC also maintains an expanding library of technical documentation that includes detailed manuals, troubleshooting guides and multimedia presentations.
"Christie has a long working relationship with GDC dating back to 2002. This partnership marks a new milestone in our cooperation with GDC and we hope this will be further strengthened in the years to come," said Christie Digital Systems USA, Inc. vice president managed services Sean James.
"Christie’s support will go a long way to help GDC build a better servicing network for its fast-rising number of customers in the US. Knowing Christie is behind GDC products will ensure peace of mind for our customers," said GDC Technology founder and CEO Dr Man-Nang CHONG.